With 36 years of experience in the benefits industry, Kristen and her talented team were instrumental in establishing the Employee Benefits Division at Hatcher Insurance, a long-standing and well-respected insurance agency in Central Florida.
Kristen began her insurance career in 1989 at Prudential Healthcare, where she spent five years deepening her understanding of health insurance before moving to the brokerage side of employee benefits. Over the next 29 years, her passion for the industry grew as she refined her expertise with the same firm, delivering tailored solutions for each client and fostering long-lasting relationships. This dedication earned Kristen an impressive client retention rate of over 95%. She credits her success to actively listening to clients, thinking creatively, maintaining open communication, and embracing a transparent, “Whatever It Takes” approach.
Her vast understanding of the field has equipped her with valuable insights and a thorough knowledge of the ever-changing landscape of employee benefits. She is passionate and committed to helping organizations and their employees navigate the ongoing complexities of insurance.
When she has time for herself, she enjoys spending time with family and friends. Kristen’s happy place is anywhere she can find mountains, waterfalls, and hiking trails!